Engagement #2
Overview
A little big picture
Bank Strategy: Business Bank, Commercial, ABLL, Syndicated, Well-capitalized, Some Retail – Customer Employees
Structure: Few Branches, Multistate, Technology Inhouse, No Middleware, Development Committee, Steering Committee
Online presence: Tired, Wire System Lacking, Downtime Issue
Other Comments: Acquirer Mode – Multiple Banks, Very Manual
Engagement: Technology & Digital Strategy Assessment, Business Case (In-House / Outsourced), Gap Analysis, Future State, Evaluation, Contract Negotiation
Bank
Size: $2.8 Billion
1. Research
Highlights - Customer Focus Group
- Digital Tools Inadequate
- Good Relationships With Management / Loans
- Need Tools – Wires, Cash Management, Loans
- Customers Have Different Cultural Experiences – Based On Source
- Branches Are Good, Never Busy
- Staff Provides Good Support / Some Locations
- Customer Left – Tools, Service, Pricing
2. Future State
Highlights
- Acquirer – Only Business Banks / No Retail
- ABL & Syndication Leader
- Minimum of 10% Organic Growth Per Year
- Robust Technology To Support Client Experience / Growth
- Self Service Augment Relationships
- CRM / Salesforce Integration
3. Recommendation
Highlights
Outsource Self-Contained Systems / MSI
- Middleware Infrastructure
- Innovation Committee
- Keep Latest Acquisition Infrastructure (Core – Based on Negotiations)
- Evaluation of Middleware, Digital Solutions, Wire Systems, ABL, Syndicated
35+ Additional Recommendations
4. What Happened Next
Highlights
- Negotiated Outsourced Contracts / Projected 5 Year Savings $12M
- Advised On The Evaluation Of Various Solutions & Related Contracts
- Digital Solutions
- Treasury Management
- Wires
- Tactical
- Process Reengineering Team
- Program Manager / Conversions & Implementations
